Good to know · Your stay

Frequently asked questions about the Hallstatt Hideaway

From check-in and breakfast in your suite to the question of where your dog can swim: here we answer everything guests ask us most often – honestly, concretely and with our best insider tips for Hallstatt.

2 PMCheck-in from
8 AMLuggage drop-off from
12+Young guests welcome
€25Dog per night

About the Hotel

What is the Hallstatt Hideaway?

Perched high above the rooftops and the lake, with panoramic views from every room, the Hallstatt Hideaway is your “Key to Authenticity”: an exclusive adults-only boutique hotel in the centre of Hallstatt, under strict heritage protection and especially dog-friendly.

Here, authenticity, luxury and a private, intimate atmosphere come together and are celebrated – in 5 Private Suites, each one a one-of-a-kind.

Awards & memberships:

  • Since 2017, continuously selected by National Geographic for its Luxury Collection – to which only 170 hotels worldwide are admitted each year
  • Member of LIFESTYLEHOTELS since 2015
  • Inducted into HIP Hotels in 2026
What makes the Hallstatt Hideaway so unique?

The Hallstatt Hideaway brings together several things you won’t find in this combination anywhere else in Hallstatt:

  • Location & view: Set high above the rooftops and the lake, with panoramic views from every Private Suite – peace and relaxation, high above all the tourist bustle.
  • 800 years of history under one roof: The oldest part of the house is a Capuchin hermitage, first inhabited more than 800 years ago. The section that guests today experience as the Deluxe Suite HOLZ was built in the 16th century. In 1740, Empress Maria Theresa had both original houses built over with a monumental Baroque structure for her master of the hunt and forestry, Paunspergler – also as an expression of her power. Guests of the Royal Suite WALD can still experience the unique stucco ceiling from that era, individually placed under special heritage protection.
  • 5 Private Suites, each a one-of-a-kind: No two suites are alike – from the Penthouse Suite SALZ to the Deluxe Suite HOLZ.
  • Outdoor whirlpools by Villeroy & Boch: Equally unique are the large terraces of the Penthouse Suite SALZ and the Luxury Suite SEE – each with its own outdoor whirlpool by Villeroy & Boch, with panoramic views over Hallstatt.
  • International accolades: Continuously featured in National Geographic’s Luxury Collection since 2017 (only 170 hotels worldwide), member of LIFESTYLEHOTELS since 2015, inducted into HIP Hotels in 2026.
  • Private garden on the lake: One of the very few private bathing spots in Hallstatt – exclusively for house guests, including a dog bathing area.
  • Especially dog-friendly: With house resident “Dr. Faustus”, a dog-sitting service, and dog-friendly Private Suites.
  • Personal service around the clock: Your Guest Assistants are not only there for check-in but remain available to you throughout your entire stay. On request, they bring champagne, arrange a small cake from the Zauner confectionery in Bad Ischl, source flowers, or assist with a marriage proposal – no anonymous stay, but genuine, personal care.
Where exactly is the hotel located?

Dr. Mortonweg 24, A-4830 Hallstatt – right in the historic centre, close to the lakeshore and the market square. High above all the tourist bustle, the Hallstatt Hideaway offers peace and relaxation as well as a breathtaking overview.

Is the hotel suitable for families with children?

The Hallstatt Hideaway is primarily designed for a quiet, adult atmosphere. Accordingly, calm-minded young people aged 12 and up are warmly welcomed as “emerging adults.”

What are the contact details?

From the day of arrival onward, you can reach your Guest Assistants by phone at +43 660 6000 507 (also available via WhatsApp).

At all other times – i.e. before and after your stay – please use the email address welcome@hallstatt-hideaway.com.

Are there any sister properties to the Hallstatt Hideaway?

Yes, the sister properties glueckamsee.at and hallstatt-lakeview.com. Families with children are welcome there – ideal if you’re travelling to Hallstatt with young children.

Rooms & Apartments

What suites are available?
  • Penthouse Suite SALZ (102 m² + 30 m² terrace, two floors, kitchenette, whirlpool, air conditioning)
  • Luxury Suite SEE (46 m², panoramic lake view, terrace with whirlpool, private entrance, air conditioning)
  • Superior Suite HIMMEL (36 m², library, fireplace, canopy bed with lake view)
  • Royal Suite WALD (36 m², unique historic Baroque ceiling under special heritage protection, bed made from 400-year-old wood)
  • Deluxe Suite HOLZ (40 m², restored Baroque doors, private entrance, fireplace)
Are apartments also available?

Yes: the Garden Apartment (with lake access) and the Lake Apartment (two bedrooms, garden access on the lake) in the historic salt-master’s house, Seelände 30, Hallstatt Lahn.

Is breakfast included?

No, room rates are calculated without breakfast. Breakfast is booked separately and served directly in your suite – quiet, private, and with a lake view.

  • Pre-order (up to 1 day before arrival): €19 per person
  • Booked spontaneously on-site: €25 per person

(Some ingredients are purchased fresh.)

Is there a sauna?

Yes – a special pine (Zirben) sauna in its own sauna house right next to the hotel, exclusively for house guests. You can choose between infrared, Finnish sauna, or a gentle Sanarium, plus a tea lounge with WiFi and a streaming-ready flat screen. To book with your Guest Assistant.

Is there a garden on the lake?

Yes, a private garden right on Lake Hallstatt, 8–10 minutes’ walk away (a lovely stroll along the lake) – with sun loungers, cradle loungers and a raft, plus lake access. A gas grill can be requested and booked through your Guest Assistants.

Check-in, Check-out & Luggage

How does check-in work?

Check-in is from 2:00 PM. You will always be personally welcomed by your Guest Assistant – simply ring the bell at the main door. An early check-in can be requested from your Guest Assistant on the day of arrival, subject to availability.

What happens with my luggage?

You can drop off your luggage anytime from 8:00 AM onward, even if your room isn’t ready yet. The Hallstatt Hideaway also offers a luggage service: guests can leave their luggage with the Guest Assistant before and after their stay, at any time.

Cancellation

What is the cancellation policy?
  • Deposit: A 30% booking fee is charged immediately upon booking and retained as a block fee.
  • Standard booking: The remaining 70% becomes due 8 days before arrival – cancellation is free of charge up until then (the 30% deposit is retained in this case).
  • Non-refundable booking: 10% discount, full amount due immediately upon booking, non-refundable.
  • 24-hour guarantee: Any booking can be cancelled with a 100% refund within 24 hours of booking (provided this is more than 8 days before arrival).

Pets

Are pets allowed?

Yes, the Hallstatt Hideaway is especially dog-friendly! Since our house dog “Dr. Faustus” moved in, dogs are welcome in all rooms.

  • Fee: €25/night/pet
  • Amenities: dog bed, food and water bowls (bio-disinfected)
  • Dogs must be registered as guests in advance
  • We also offer a dog-sitting service for €15/hour – ideal, for example, for excursions where dogs aren’t permitted (such as the Salzwelten salt mines). Can be requested before arrival or spontaneously with your Guest Assistants.
Where can my dog go swimming?

The best option is right here with us: in the hotel’s private garden, 8–10 minutes’ walk away – a real rarity in Hallstatt, where public dog-friendly bathing spots are otherwise scarce and often less than idyllic.

The nearest public dog bathing spot is on the southwest shore in Obertraun – there, dogs may swim in Lake Hallstatt on warm summer days. However, this bathing spot is located directly next to a fast road, so extra caution is advised, especially with young or inexperienced dogs – both on the way there and while swimming, as traffic noise and proximity to the road present an additional hazard. For a relaxed, safe and undisturbed swim, we therefore strongly recommend our guests use the private garden of the Hallstatt Hideaway.

Can I have my dog looked after during a visit to the Salzwelten?

Yes – dogs are not permitted in the Salzwelten salt mines, but the Hallstatt Hideaway offers a dog-sitting service (€15/hour), which can be requested before arrival or spontaneously with the Guest Assistants.

What else should I know about visiting Hallstatt with a dog?
  • Dogs are generally permitted, but leash or muzzle requirements apply in the village
  • Popular routes: Echerntal trail, lakeside path toward Obertraun
  • Dogs are allowed on the “Welterbeblick” Skywalk (best visited early)
  • During peak season, it’s advisable not to bring your dog into the crowded centre

Getting There & Parking

How and where do I park as a hotel guest?

Driving directly into the centre is not possible. Overnight guests park at Parking Lot P1, from where a free shuttle bus (daily 9 AM–7 PM) takes you directly to your accommodation. Reservations are not possible – early arrival is recommended.

If the lot is full, you unfortunately have to wait for the next available space, as there are no alternative parking options in Hallstatt.

We generally recommend arriving by train and ferry – a particularly romantic way to arrive in Hallstatt!

Current parking rates: www.hallstatt.net/parken-in-hallstatt/pkw

Things to Do in Hallstatt

Historic Market Square

The heart of Hallstatt, with traditional houses, the fountain, and the Holy Trinity statue – perfect for a relaxed coffee or a stroll. Small souvenir shops line the square as well.

Insider tip from the Hallstatt Hideaway: Be sure to stop by “I da Mitt” (Marktplatz 45) – a particularly lovely café right on the square.

Hallstatt Skywalk “Welterbeblick”

A free-floating observation deck at 360 m height with breathtaking panoramic views over Hallstatt, the lake and the mountains – easily reached by funicular or on foot via the Serpentine Path, which already offers fantastic views over the lake and the village on the way up.

Salzwelten Hallstatt (the world’s oldest salt mine)

A journey 7,000 years back into the history of salt – with a mine railway, miners’ slides, and an underground salt lake. Often combined with a visit to the Skywalk.

Insider purchase tip from the Hallstatt Hideaway: Be sure to pick up a bottle of the “Alperitif – Edition Salzwelten” – made specially for Hallstatt with the original brine. Best enjoyed with the larch tonic also available there.

Boat trip on Lake Hallstatt

A trip out on the lake is one of the classics – whether a classic round trip or a private boat tour, with views of the village, mountains and Alpine backdrop.

Insider tip from the Hallstatt Hideaway: Ideal for escaping the tourist crowds when you’re not quite ready to head back to your room! Also perfect for anyone who didn’t arrive by train and hasn’t yet experienced Hallstatt’s incredibly romantic panorama from the water.

Hiking (Krippenstein, 5 Fingers, Mühlbach Gorge)

For the active: mountain hikes with panoramic views, the 5 Fingers viewing platform near Obertraun, or the family-friendly gorge hike to the Mühlbach Gorge with its two waterfalls (Torbachfall and Schleierfall).

For all trail descriptions and a route overview from the tourist board: hallstatt.net – All Routes at a Glance

Bone House, Parish Church of the Assumption & Cemetery

A historic highlight: the parish church with views over the lake, right next to the famous Bone House with its painted skulls – a unique piece of Hallstatt’s history. The cemetery itself is also worth a visit.

Of particular note inside the church is the late-Gothic winged altar by master Leonhard Astl (also known as the “Miners’ Altar”) – renowned far beyond the borders of Austria, a donation from the local miners and an art-historical treasure. Created around 1510–1520 in Astl’s workshop, it is considered one of the most significant and elaborate late-Gothic winged altars in Upper Austria – richly adorned with gilded sculptures and reliefs.

Please note: This is a living place, not a museum – we kindly ask all guests to be especially considerate and respectful during their visit.

Evangelical Christ Church

One of the most photographed sites in Europe – the small church sits amid Hallstatt’s narrow lanes and is a popular photo spot away from the bustle of the market square.

Architecturally notable is the church’s design as a transverse church (Querkirche): the main entrance is located at the centre of the southern long side, while the altar sits in a small apse at the centre of the northern side. A round-arched arcade divides the interior into a narrower southern nave and a wider northern nave. With its transversely positioned nave, the building already approaches the typology of a central-plan structure – an intriguing architectural solution that harmoniously blends elements of the Romanesque and Gothic styles.

Hallstatt World Heritage Museum

For history enthusiasts: the museum showcases the region’s 7,000-year salt and cultural history, including finds from the Hallstatt period (Iron Age) and the famous burial ground.

Important note: The most significant original finds from Hallstatt, however, are not on display here but at the Natural History Museum in Vienna. There, Room 12 is a dedicated theme room devoted entirely to the Hallstatt site, featuring spectacular gold finds, thousands-of-years-old Bronze Age carrying sacks, Europe’s oldest surviving wooden staircase, and a 3D terrain model of the Hallstatt high valley. The Natural History Museum also operates the historic Hallstatt salt mine as its own outpost – so anyone with a deeper interest in the Hallstatt period should plan a side trip to Vienna.

Swimming in Lake Hallstatt

Crystal-clear drinking water invites you to swim – perfect on hot summer days.

Exclusive for Hallstatt Hideaway guests: We offer you a private garden with lake access, 8–10 minutes’ walk away (a lovely stroll along the lake) – a real rarity, as there are only very few private bathing spots in Hallstatt accessible to guests! Quiet lounging areas and gently rocking cradle loungers invite relaxation, and a raft allows you to dive straight into the water. A gas grill can be requested and booked through your Guest Assistants. Special feature: dogs are welcome here too.

Swimming with your dog: Best right here in our private garden – another rarity. The nearest public dog bathing spot is on the southwest shore in Obertraun, where dogs may swim in Lake Hallstatt on warm summer days. However, this bathing spot is located directly next to a fast road, so extra caution is advised, especially with young or inexperienced dogs. For a relaxed, safe and undisturbed swim, we therefore strongly recommend our guests use the private garden of the Hallstatt Hideaway.

Day trip to Bad Ischl (the Imperial Town)

Since the 19th century, Bad Ischl has been known as a traditional spa town and was the summer residence of Emperor Franz Joseph I, who spent many summer months here with his family – hence its nickname, the “Imperial Town.” Since the 19th century, the brine spa has attracted visitors seeking regeneration through salt, water and air as natural healers. Bad Ischl is closely linked to Emperor Franz Joseph I and Empress Elisabeth (Sisi), who frequently stayed here. Famous composers such as Franz Lehár and Johannes Brahms also visited the town.

Highlights for your excursion:

  • Kaiservilla (Imperial Villa): the original preserved chambers of the imperial family; here, in 1914, Emperor Franz Joseph signed the manifesto that triggered the First World War.
  • Kaiserpark (Imperial Park): an expansive park featuring the Marmorschlössl (Marble Chalet).
  • Lehár Villa: the residence of operetta composer Franz Lehár, preserved just as he left it.
  • City Museum: housed in the former ancestral home of the Seeauer salt-master family, where Emperor Franz Joseph and Princess Elisabeth celebrated their engagement.

In 2024, Bad Ischl was also a European Capital of Culture (together with other towns in the Salzkammergut region) – a strong signal of the lively cultural scene beyond the major metropolises.

An absolute must, according to the Hallstatt Hideaway: Visit the famous Zauner confectionery – on the Esplanade in summer, in the main house on Pfarrgasse in winter. Be sure to order a “Gerührter Eiscafé” (whipped iced coffee) – you’ll never forget it! And take home a Zaunerstollen for later.

Winter Activities – “Slow Winter” in the Salzkammergut

In winter, Hallstatt reveals its calmest, most dreamlike side: snow-covered rooftops, quiet lanes, and a uniquely magical atmosphere – away from the summer high season.

As winter gradually settles over the Salzkammergut in late November, things get cosy with numerous events around Lake Hallstatt – from romantic advent atmosphere by the lake to peaceful nature experiences such as torch-lit walks through snow-covered scenery. The region combines the “spirit of slowness” with a festive pre-Christmas season and sporting activity – this is exactly what makes the Salzkammergut’s winter charm so special: slowing down instead of bustle.

For those who want to take it easy:

  • A horse-drawn sleigh ride will take you gently through the wintry landscape.
  • Numerous signposted winter hiking trails with varying difficulty levels invite relaxed walks and hikes.
  • Those seeking silence can immerse themselves in the deeply snow-covered mountain landscape while winter hiking or snowshoeing.
  • The crystal-clear mountain air also strengthens the immune system and naturally boosts vitamin D levels.

After a day of stillness, it’s worth heading straight from the cross-country track or slope into the sauna or spa – to relax tired muscles after an intense day outdoors.

Insider tip from the Hallstatt Hideaway: A particularly beautiful experience is a hike into the Echerntal valley – pure relaxation, far from the bustle of the centre.

Restaurant Recommendations

Gasthaus Koppenrast (Obertraun)

A cosy forest inn right on the Koppentraun river, family-run for three generations. Especially popular with hikers, cave visitors, and rafting adventurers – an ideal starting or finishing point for tours through the Koppenwinkel.

  • Address: Obertraun 123, A-4831 Obertraun
  • Phone: +43 6131 231 (mobile: +43 664 1551038)
  • Email: gasthaus@koppenrast.at
  • Website: www.koppenrast.at
  • Opening hours: Wed–Sun, kitchen 11:30 AM–2:00 PM and 5:00 PM–8:45 PM (closed Mon & Tue)
Welterbe-Wirtshaus Steegwirt (Steeg / Bad Goisern)

One of the few remaining Renaissance buildings in the Salzkammergut – nearly 500 years of inn tradition, now run by the Grampelhuber brothers. Hearty, down-to-earth cuisine with a cosmopolitan touch, awarded a Gault-Millau toque.

  • Address: Au 12, A-4822 Bad Goisern am Hallstättersee
  • Phone: +43 6135 8302
  • Email: office@steegwirt.at
  • Website: www.steegwirt.at
  • Opening hours: Open year-round (except during holiday closures), closed Tuesdays only from May 2026

Important note: Please always reserve directly with the restaurant, under all circumstances (by phone or via the respective website) – the Hallstatt Hideaway does not handle table reservations itself.

Your Key to Authenticity in Hallstatt

Still have questions? We are here for you – personally

From the day of arrival you can reach your Guest Assistants at +43 660 6000 507 (also via WhatsApp); before and after your stay, email welcome@hallstatt-hideaway.com.

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